PRIVACY STATEMENT

PRIVACY STATEMENT

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and email address.

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When you browse our shop, we also automatically receive your computer’s Internet Protocol (IP) address, which allows us to get more details about the browser and operating system you are using. .

Email marketing (if applicable): with your consent, we may send you emails about our shop, new products and other updates.

ARTICLE 2 – CONSENT

How do you get my permission?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for this purpose only.

If we ask you to provide your personal data for any other reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If, after you have given us your consent, you change your mind and no longer agree to us contacting you, collecting or disclosing your information, you can notify us by contacting us at support@neo-smart.com .

ARTICLE 3 – DISCLOSURE

We may disclose your personal data if we are legally obliged to do so or if you breach our General Terms and Conditions.

ARTICLE 4 – SHOPPING

Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify’s data storage system and databases and in the general Shopify application. Your data is stored on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, Shopify stores your credit card information. This information is encrypted in accordance with the data security standard set by the payment card industry (PCI-DSS). Information related to your purchase transaction is retained for as long as necessary to complete your order. Once your order is completed, the information related to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard managed by the PCI Security Standards Council, a joint effort between companies such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements ensure the secure processing of credit card information by our shop and its service providers.

For more information, see Shopify’s Terms of Service here or Privacy Policy here.

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

Generally, the third-party service providers we use will collect, use and disclose your information only to the extent necessary to perform the services they provide to us.

Some third party service providers, such as payment transaction processors, have their own privacy policies with respect to the information we must provide them for your purchase transactions.

With respect to these providers, we encourage you to read their privacy policies carefully to understand how they handle your personal information.

Please note that some providers may be located or have facilities in a jurisdiction other than yours or ours. Thus, if you decide to proceed with a transaction that requires the services of a third-party provider, your information may be governed by the laws of the jurisdiction in which that provider is based or those of the jurisdiction in which its facilities are located. >

For example, if you are located in Canada and your transaction is processed through a payment gateway in the United States, information belonging to you that was used to complete the transaction may be disclosed under US law, including the Patriot Act.

Once you leave our shopping site or are redirected to a third party website or application, you are no longer subject to this Privacy Policy or the Terms and Conditions and the use of our website.

Links

You may be required to leave our website by clicking on certain links on our site. We take no responsibility for the privacy practices of such other sites and recommend that you read their privacy policies carefully.

ARTICLE 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered or destroyed.

When you provide us with your credit card information, it is encrypted with SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
WITNESS FILES (COOKIES)

Here is a list of the cookies we use. We’ve listed them here so you can choose whether to allow them.

_session_id, unique session ID, allows Shopify to store information about your session (referrer, destination page, etc).

_shopify_visit, no data saved, persistent for 30 minutes from last visit. Used by our website provider’s internal statistics tracker to record the number of visits.

_shopify_uniq, no data stored, expires at midnight the next day (depending on the location of the visitor). Calculates the number of visits to a shop per unique customer.

shopping cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.

_secure_session_id, unique session ID

storefront_digest, unique identifier, undetermined if the shop has a password, it is used to find out if the current visitor has access.

ARTICLE 7 – CONSENT AGE

By using this site, you represent that you are at least of age in your state or province and that you have given us permission to allow a dependent minor to use this website.

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ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it regularly. Changes and clarifications will become effective immediately upon posting to the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances we disclose it, if any.

If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT DETAILS

If you: want to access, correct, amend or delete any personal information we hold about you, make a complaint, or simply want more information, please contact our Privacy Officer at support@ neo-smart.com

[Subject: Privacy Officer]